18 July 2024
Pilot project: Adapted Taxi Service – Everything you need to know
Last update : October 29, 2024
Did you know that people with disabilities often have to wait between 24 and 48 hours for an adapted taxi service? This little-known fact considerably complicates their mobility and independence. That’s why Kéroul et Taxelco (Téo Taxi, Taxi Diamond…), have joined forces to launch a pilot project in the Greater Montreal area. As of October 29, the project has been extended to February 1, 2025.
This project aims to make travel easier, more affordable and accessible for people with disabilities by offering an adapted taxi service in less than an hour. Here’s everything you need to know:
On-demand adapted van transportation
The Adapted Taxis pilot project is an initiative that offers an on-demand transportation solution specially designed for people with reduced mobility. Here are the key points:
- Adapted vans: Vans are specially equipped to accommodate wheelchair users, with access ramps, secure fastening systems and space for optimum comfort.
- Quick service: Taxelco drivers mobilize quickly so that users can benefit from an adapted service in less than an hour in the Greater Montreal area, including the first ring to the north and south.
- 24/7 service: The booking service and drivers are available 24/7 to provide this transportation service.
- Inclusive rate: For the duration of the project, the service will be offered at the same rate as a regular ride. No additional charges will be applied.
- Trained drivers: Drivers are trained to assist passengers with reduced mobility, ensuring professional, attentive service.
4 quick and easy ways to book an adapted van taxi
- By phone: Call 514-322-5160, option #5.
- Via the Téo mobile app: Available App Store and Google Play, click on the mode of transport (Téo Taxi 100% electric by default) and select ‘Van Adapté’ from the menu.
- Online : Go to teo.taxi. Click on the mode of transport and select “Van Adapté” from the menu.
- By email : Send a detailed message to planificationta@taxelco.com
For more information, check out the Adapted Transport page on the teo.taxi website
Why is this pilot project so important?
Mobility is a major issue for people with disabilities. Being able to get around easily and independently is essential to fully enjoy social, economic and cultural life. However, accessible transportation options are often limited and difficult to obtain. This pilot project aims to change this reality by offering a quick and affordable solution. Plus, this pilot project will determine the feasibility and effectiveness of this on-demand adapted transport solution.
Encourage mobility for all!
- Promote this service: If you know people who could benefit from this service, invite them to try it out. The more people know about it, the more the service will be used. Here are some publications you can share with your network:
- Send us your comments: Your feedback is invaluable in helping us improve our service, but also in advocating continuous improvement. You can email us at info@keroul.qc.ca.
This adapted cab pilot project is a major step forward for accessible transport in the Greater Montreal area. Together, we can make a significant difference. So let’s talk about it, use this service and help create a more inclusive and accessible society for all!
