Free travel for companions

By train

A companion who presents the required documentation can travel aboard VIA Rail for free. For more details:

VIA Rail – 1 888 842-7245 / 1 800 268-9503

By Bus

Free travel can be obtained upon presenting the Carte québécoise à l’accompagnement, available from the Bus Carriers Federation.

Bus Carriers Federation – 418 476-8181 / 1 844 476-8181

Public transit

In Montréal’s public transit system, persons accompanying mobility-reduced of visually impaired passengers travel for free. For details, contact the Société de transport de Montréal.

STM – 514 280-8211

A good tip: always book at least 48 hours in advance.

Accessible vehicle rentals

Minivan

Minivan with access ramp able to accommodate up to three persons in motorized wheel-chairs and four companions.

Location Jean Légaré : 1 888 534-6466

 

Accessible car rentals with hand controls or spinner knobs

Some rental companies offer hand controls, spinner knobs, pedal extensions and other adaptations to improve the driver’s experience. These companies generally require at least two business days’ notice to prepare the vehicle.

Alamo – 1-800-651-1223 or [email protected]

Enterprise – 1-866-225-4284 or 1-866-534-9250 (TTY) or [email protected]

 

Intercity Public Transit

Bus

The intercity transit network is accessible to everyone and comprises more than 200 terminals across Quebec. For information on bus routes, schedules and fares, visit the Bus Carriers Federation website. You may also obtain an Accompanying Card. If you are travelling in a wheelchair, be sure to specify this when you book.

Greyhound offers accessible travel across Canada on its adapted buses. Certain routes have been cancelled recently but many remain available, including those in Quebec.

 

Train

For train travel on VIA Rail, you must call to book your spot at 1-888-842-7245 or 1-800-268-9503 (TTY). Do not book online. Bookings must be made at least 48 hours in advance. Make sure that the stations in your departure and arrival cities are accessible.

Local public transit

Adapted transit

Every Quebec municipality offers adapted transit services. To make bookings, you will need a user number, which can be obtained if you already use adapted transit in your municipality. The Bus Carriers Federation provides detailed information on how this type of transit operates (“Paratransit” tab).

 

Regular bus and metro – Montréal

Most of the Société de transport de Montréal bus lines offer “kneeling” (low-floor) buses with an integrated access ramp. Sometimes, however, the access ramps are out of order. In addition, some bus stops are not accessible. Consult the STM website for full details.

The Montréal metro has 18 accessible stations. Consult the map of metro stations with elevator access.

Plan du métro de Montréal

Regular bus – Québec City

Several Metrobus lines of the Capital Transportation Network (RTC) are accessible. Their route has a significant number of accessible stops and is served by buses equipped with a ramp and a designated wheelchair spaceDetailed information and an explanatory video are available on the RTC website. 

Accessible Taxis

Contact information for companies offering accessible taxi services.

Abitibi-Témiscamingue

Val d’Or

  • Taxi 24: 819 856-7330
  • Taxi Val d’Or: 819 825-2211

La Sarre

  • Taxi S. Depont: 819 333-7444
Eastern Townships

Magog

  • Taxi Magog-Orford: 819 843-3377

Sherbrooke

  • Taxis de Sherbrooke: 819 562-4717
Centre-du-Québec

Victoriaville

  • Taxi adapté Victo: 819 357-0032
  • Taxibus: 819 752-4549
  • Rouli-Bus: 819-758-2910

Drummondville

  • Taxi Central: 819-478-4646

Notre-Dame-du-Bon-Conseil

  • Taxi Bon-Conseil: 819 336-3030
Charlevoix

Clermont

  • Taxi fauteuil mobile: 418 665-2207

Baie-Saint-Paul

  • Taxi Robert Bradet: 418 435-5198
Chaudière-Appalaches

Lévis

  • Taxi adapté M. Auger: 418 833-3339

Thetford Mines

  • COOP de taxis de Thetford Mines: 418 338-5115
Lanaudière

Joliette

  • Radio Taxi Monaco: 450 753-7575

Saint-Jean-de-Matha

  • Taxi Bruneau: 450 803-3142
Laurentides

Sainte-Adèle

  • Taxi COOP Sainte-Adèle: 450 229-3535

Saint-Faustin-Lac-Carré

  • Taxi Van des Cîmes: 819 681-0486
Laval
  • COOP des propriétaires de taxis de Laval: 450 688-2707
Mauricie

Trois-Rivières

  • Taxi COOP de la Mauricie: 819 378-5444

Louiseville

  • Desaulniers Taxi: 819 228-2464

Grand-Mère

  • Bellemare taxi: 819 538-3000
Montréal
  • Taxi Para-Adapté: 514 821-3355
  • Taxi Van Médic: 514 739-9933
  • Taxi Boisjoly: 514 252-1313
  • Taxi Diamond: 514 273-6331
  • Taxi COOP de l’Est: 514 352-6000
  • Taxi COOP de l’Ouest: 514 352-6666
  • Taxi Excellence: 514 322-0909
  • Taxi Expert: 514 374-7171
  • Taxi Rosemont Plus: 514 255-1313
Montérégie

Longueuil

  • Taxi Union: 450 679-6262
  • Allo Taxi: 450 646-6060

Chambly

  • Taxi Chambly: 450 658-3000
Outaouais

Gatineau

  • Taxi BMA Soucy: 819 986-3332
Québec
Saguenay-Lac-St-Jean

Saguenay

  • Radio taxi Saguenay: 418 549-4230
  • Taxi 2151: 418 544-2151
  • Taxi Diamond: 418 547-2121

Chicoutimi

  • Taxi Unis: 418 543-3868

Aéroports de Montréal

Aéroports de Montréal is committed to providing airport facilities adapted to people with disabilities. Many services have been adapted in accordance with the requirements of the Canadian Transportation Agency. For more details, visit their Adapted Services page.

Shuttle

An accessible shuttle service (747) is available 24 hours a day, 7 days a week, between Montreal-Trudeau Airport and the Montreal Coach Station located in the city center (Berri-UQAM metro station).

 

Changing place

Montreal-Trudeau International Airport (YUL) opens a specially-equipped washroom and changing facility for people with reduced mobility that is the first of its kind at an airport outside Germany or the United Kingdom.

Montreal-Trudeau International Airport recently opened such a facility in its international arrivals hall, equipped with a winch and changing table for adults.

Salle d'hygiène Aéroport de Montréal

 

Parking permits: a virtually international system

 

Quebec parking permits are valid almost everywhere and permits from outside Quebec are generally accepted in the province as well!

 

Visiting Quebec

In Canada, parking permit policies may vary from one jurisdiction to another. But there are some important common elements:

  • All municipalities and cities provide reserved parking spaces.
  • These reserved parking spaces are marked with a traffic control sign bearing the international wheelchair logo.
  • A parking permit is issued to a person with a disability, not to a specific vehicle, and is for that person’s use only.
  • The driver must hang the parking permit from the rearview mirror or place it in plain view on the dashboard when the vehicle is parked.

The permit holder must comply with local parking bylaws. Unlike most European countries, in Canada:

  • The permit does not allow vehicle parking in pedestrian zones, no parking zones, or reserved loading and unloading zones.
  • Permit holders usually must pay any applicable parking fees. It is recommended that visitors check with local authorities.

People from International Transport Forum (ITF) member countries must bring their own parking permit and use it as outlined above. People from countries that do not belong to the ITF must apply for a Quebec parking permit and prove that they hold such a permit in their country of origin. Once received by mail, applications take four to six weeks to process.

For more information on how to apply for a permit and the related costs, visit the Société de l’assurance automobile du Québec website.

 

Montréal

Vehicles with a disabled parking permit or plate may park in a residential zone or no-parking zone that is not reserved for other vehicles (e.g. taxi zone) for up to 60 minutes. Consult the Ville de Montréal website for details on the boroughs that offer this option.

Stationnement de Montréal (the city’s parking authority) provides a map of reserved street parking spaces to help you locate them easily.

 

Québec City

Vehicles with a disabled parking permit are allowed unlimited parking in all spaces with limited time periods and in metred parking spaces.

Consult the detailed table on the Ville de Québec website for information on specific parking situations.

 

Trois-Rivières

Street parking and public parking lots are free for permit holders. Consult the Ville de Trois-Rivières website for details.